Messenger App Privacy Policy

Arenco Messenger App · Last updated: 4 November 2026

This Privacy Policy explains how A A Almoosa Enterprises L.L.C., operating as Arenco, part of AAA Group (“we”, “us”), collects, uses and protects information through the Arenco Messenger mobile application (the “App”).

The App is an internal tool for authorised Arenco field staff (messengers) to manage assigned cheque collection tasks from tenants. It is not intended for use by the general public.

Information we collect

Staff account information: name, employee ID, user ID, role and login credentials.
Task information: assigned cheque collection tasks, task status, dates, times and remarks.
Tenant information needed for a task: tenant name, contact number, building and unit, and details of the cheques to be collected.
Collection records: cheque details, temporary receipts and photos of collected cheques.
Camera: used only when the user takes a photo within the App.
Collection location: the address for each task. By default this is the tenant’s building address, or a different location chosen by the tenant.
Messenger location: if the user allows it, the App checks the device’s current location while a task is active, to show the distance and travel time to the collection location using Google Maps. The distance is also shown to the tenant for that request. The messenger’s location is not saved. Location access can be turned off at any time in the phone settings.
Device information: device model used to check the model used for login.
Technical logs: basic usage and error logs used to keep the App working and secure.

How we use information

To assign, track and complete cheque collection tasks.
To record cheques collected and issue temporary receipts.
To pass collection details to our finance and lease administration teams for processing.
To show the distance and travel time to the collection location, and to show the tenant how far away the messenger is.
To send notifications about new or updated tasks.
To maintain the security and performance of the App.

Push notifications

Our App sends push notifications to your device about new, assigned or updated collection tasks. You can turn off push notifications at any time in your device settings or in the App. Turning them off will not stop you from using the App, but you may not receive time-sensitive task updates.

Sharing of information

Information is accessible only to authorised Arenco and AAA Group staff according to their role, and to our internal finance and property management systems. We use service providers to host the App and send notifications (for example, Google Firebase for notifications and Google Maps for maps and location), under confidentiality obligations. We do not sell personal information. We may disclose information where required by law.

Data storage and security

Information is stored on secure servers managed by or on behalf of Arenco. We use access controls, role-based permissions and secure connections to protect information from unauthorised access.

Data retention

We keep information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it. When it is no longer needed, we delete or anonymise it. When an account is no longer needed, access is deactivated.

Your rights

You may request access to, or correction of, your personal information by contacting us at the email below, in line with applicable UAE data protection law.

Children

The App is intended for employees only and is not directed at anyone under 18.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

Arenco Tower, Dubai Media City
Dubai, United Arab Emirates
Email: [email protected]