CAFM App Privacy Policy
Arenco CAFM (Facility Management) App · Last updated: 4 November 2026
This Privacy Policy explains how A A Almoosa Enterprises L.L.C., operating as Arenco, part of AAA Group (“we”, “us”), collects, uses and protects information through the Arenco CAFM (Facility Management) mobile application (the “App”).
The App is an internal tool for authorised Arenco staff, such as technicians, supervisors, call centre and management, to manage building maintenance requests and work orders. It is not intended for use by the general public.
1. Information we collect
- Account information: name, employee ID, user ID, role, assigned buildings and login credentials.
- Work information: service requests, work orders, status updates, remarks, time log entries, material requests and materials used.
- Photos and attachments: images you capture or upload as part of a service request or work order.
- Technical logs: basic usage and error logs used to keep the App working and secure.
2. How we use information
- To create, assign, track and close maintenance service requests and work orders.
- To record work carried out, time spent and materials used.
- To send notifications about new or updated work.
- To produce operational dashboards for supervisors and management.
- To maintain the security and performance of the App.
3. Push notifications
Our App sends push notifications to your device about new, assigned or updated work orders and service requests. You can turn off push notifications at any time in your device settings or in the App. Turning them off will not stop you from using the App, but you may not receive time-sensitive work updates.
4. Sharing of information
Information is accessible only to authorised Arenco and AAA Group staff according to their role. We do not sell personal information. We may share information with service providers who host or support the App on our behalf, under confidentiality obligations, or where required by law.
5. Data storage and security
Information is stored on secure servers managed by or on behalf of Arenco. We use access controls, role-based permissions and secure connections to protect information from unauthorised access.
6. Data retention
We keep work order and account information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it. When it is no longer needed, we delete or anonymise it. When a user leaves the company, their access is deactivated.
7. Your rights
You may request access to, or correction of, your personal information by contacting us at the address below, in line with applicable UAE data protection law.
8. Children
The App is intended for employees only and is not directed at anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
10. Contact us
Arenco Tower, Dubai Media City
Dubai, United Arab Emirates
Email: [email protected]