Tenant App Privacy Policy

Arenco Tenant App · Last updated: 4 November 2026

This Privacy Policy explains how A A Almoosa Enterprises L.L.C., operating as Arenco, part of AAA Group (“we”, “us”), collects, uses and protects information through the Arenco Tenant mobile application (the “App”).

The App is for tenants and occupants of properties managed by Arenco. It lets them view their lease and account details, raise maintenance service requests and access documents related to their tenancy.

Information we collect

Your tenant or occupant ID, lease, unit and account details come from our CRM and property management systems. Your login credentials are issued by us when your tenancy contract is activated. Other information is provided by you when you use the App.

Account and contact information: name, tenant or occupant ID, email address, mobile number and login credentials.
Tenancy information: lease details, unit and building, lease dates, and linked occupants.
Account and payment information: invoices, outstanding amounts, receipts, payment and cheque details related to your lease. We do not store payment card numbers in the App.
Service requests: details you enter about maintenance issues, the problem location, work type and status updates.
Photos and attachments: images you capture or upload with a service request.
Camera: used only when you choose to take a photo or scan a QR code in the App.
Cheque collection location: when you request a cheque collection, your building address is used as the collection location by default. If you choose a different location, it is saved with your request. The collection location is shared with the messenger assigned to your request.
Messenger distance: while a messenger is on the way to collect your cheque, the App shows you how far away the messenger is, using Google Maps.
Documents: tenancy-related documents shared with you or uploaded by you.
Device information: device model used to send test notification and updates
Technical logs: basic usage and error logs used to keep the App working and secure.

How we use information

To verify your identity and give you access to your tenancy details.
To show your lease, invoices, payments and documents.
To receive, process and update maintenance service requests.
To arrange cheque collection, share the collection location with the assigned messenger and show you how far away the messenger is.
To send notifications about your requests, payments and tenancy.
To maintain the security and performance of the App.

Push notifications

Our App sends push notifications to your device about your service requests, payments and tenancy, and about announcements from us. You can turn off push notifications at any time in your device settings or in the App. Turning them off will not stop you from using the App, but you may not receive time-sensitive updates.

Sharing of information

Information is accessible only to authorised Arenco and AAA Group staff who need it to manage your tenancy and service requests, and to our internal property management, finance, maintenance and document systems. We use service providers to host the App and send notifications (for example, Google Firebase for notifications and Google Maps for maps and location), under confidentiality obligations. We do not sell personal information. We may disclose information where required by law.

Data storage and security

Information is stored on secure servers managed by or on behalf of Arenco. We use access controls, secure connections and role-based permissions to protect information from unauthorised access.

Data retention

We keep information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it. When it is no longer needed, we delete or anonymise it. When an account is no longer needed, access is deactivated.

Your rights

App accounts are created and managed by us based on your tenancy contract. You may request access to, or correction of, your personal information by contacting us at the email below. Your tenancy, payment and related records are kept in our systems as required by law and your tenancy contract, and are removed only when there are no active contracts with us, in line with applicable UAE law.

Children

The App is designed mainly for tenants and adult occupants. An occupant under 18, such as a family member living in the unit, may be given an App account only at the request of the tenant, who acts as their parent or guardian and is responsible for their use of the App. For these occupants, we collect only the information needed to provide the App, such as their name, unit and the service requests they raise.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

Arenco Tower, Dubai Media City
Dubai, United Arab Emirates
Email: [email protected]